Terms and Conditions Orders The customer is responsible for verifying the spelling and accuracy of the content of the order. You will not be able to make any changes or cancel your order once it has been submitted. Most orders ship the day we receive them. During peak periods we can experience a one or two day delay. Express delivery options must be placed before 12:noon Pacific time to be shipped the same day. Orders with out of stock items cannot ship the same day. AVERAGE delivery time is 7-14 days from receipt of an order. Orders are shipped via Priority Mail, Federal Express, or UPS depending upon what you choose. *** All shipments that are not sent via UPS or Federal Express, are at the risk of the buyer and will not be replaced since we cannot track packages shipped via U.S. Priority Mail. For international orders we will ship via International Priority Mail only. All shipments are at the risk of the buyer since we cannot track international packages. Occasionally we run short of an item ordered. We will ship the balance of your order and notify you of the backordered item. Please not do contact our office about non-delivery of an item less than four weeks from the date of your order. Delays can occur which are out of our control. Return Policy Items are not sold on approval. No exchanges except for damaged or defective products. Problems must be noted within 30 days of receipt of product. All returned items MUST have prior approval, and all boxes received will require an "RAC" code, clearly marked on each box. If an item is damaged or defective, please call: 1-800-526-2151.
Shipping costs will not be refunded. Our offices are open M-F 7am to 5pm Pacific Time | 
